Deltana - Hinge Pin Stop; Hinge Mounted

30-Day Return Policy

Frank’s Knobs offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it
• Be unworn or unused
• Include any original tags, when applicable
• Be in its original packaging
• Include the receipt or other proof of purchase

All approved returnable items are subject to a 25% restocking fee. The restocking fee will be deducted from the amount refunded to your original payment method.

How to Start a Return

To request a return, please contact us at:

franksknobsusa@gmail.com

Please include your order number, the item you would like to return, and the reason for the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting and receiving authorization for a return will not be accepted.

You can always contact us with any return questions at franksknobsusa@gmail.com.

25% Restocking Fee

All items that are approved and accepted for return are subject to a 25% restocking fee.

The 25% restocking fee will be deducted from the approved refund amount after the returned merchandise has been received and inspected.

Any applicable shipping charges or other non-refundable charges may be deducted separately from the refund where applicable.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• Your item is defective
• Your item arrives damaged
• You receive the wrong item

Contact us at franksknobsusa@gmail.com so we can evaluate the issue and work to make it right.

We may request photographs of the merchandise, packaging, shipping carton, shipping label, or visible damage to assist with evaluating your claim.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products
• Special-order products
• Personalized items
• Hazardous materials
• Flammable liquids
• Gases

Sale items and gift cards are also non-returnable.

Please contact us at franksknobsusa@gmail.com if you have questions or concerns about whether a specific item is eligible for return before sending it back.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have.

Once your return is accepted, you may place a separate order for the new item.

Merchandise returned as part of an exchange is subject to the 25% restocking fee when applicable under this return policy.

European Union 14-Day Cooling-Off Period

Notwithstanding the return policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable requirements and exceptions.

As stated above, your item must be:

• In the same condition in which you received it
• Unworn or unused
• Complete with any applicable tags
• In its original packaging
• Accompanied by a receipt or other proof of purchase

Nothing in this policy is intended to limit any consumer rights provided under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

For approved returns, a 25% restocking fee will be deducted from the refund amount for all returned items subject to this return policy.

If the refund is approved, the remaining eligible refund amount will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit-card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

franksknobsusa@gmail.com

Return Questions

For questions regarding returns, exchanges, refunds, damaged items, or product eligibility, please contact:

Frank’s Knobs
Website: franksknobs.com
Email: franksknobsusa@gmail.com