Last Updated: August 18, 2026

Frank’s Knobs ("Frank’s Knobs," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit franksknobs.com (the "Site"), purchase our products, create an account, communicate with us, subscribe to marketing communications, or otherwise use our services.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

When you make a purchase, we may collect information such as:

• Products purchased or viewed
• Order number
• Order history
• Billing and shipping information
• Transaction information
• Returns, refunds, and exchanges

Payment information is processed through our payment-processing providers. We do not generally receive or store complete payment-card information.

Account Information

If you create an account, we may collect your login credentials, account preferences, order history, and other information associated with your account.

Communications

We collect information you provide when you contact us through:

• Email
• Telephone
• Contact forms
• Customer-support communications
• Product or order inquiries

Device and Usage Information

When you use the Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website
• Approximate location derived from your IP address
• Date and time of visits
• Interactions with the Site
• Cookie and similar technology identifiers

Marketing Information

If you subscribe to our newsletter or other marketing communications, we may collect your email address and information about your interactions with those communications.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications
• Automatically when you browse or interact with our Site
• Through cookies, pixels, web beacons, and similar technologies
• Through service providers that help us operate our ecommerce business
• Through payment processors, shipping providers, analytics providers, advertising partners, and other business partners

3. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Process payments, returns, exchanges, and refunds
• Create and manage customer accounts
• Provide customer service
• Respond to product and order inquiries
• Communicate important information about an order or account
• Detect and prevent fraud, misuse, and unauthorized transactions
• Maintain the security and functionality of our Site
• Improve our products, services, and customer experience
• Analyze Site traffic and usage
• Personalize content or product recommendations
• Send marketing communications when permitted
• Measure advertising and marketing performance
• Comply with legal, accounting, tax, and regulatory requirements
• Establish, exercise, or defend legal claims

4. Shopify and Our Ecommerce Platform

Our online store uses Shopify to provide ecommerce functionality.

Shopify and related service providers may process personal information on our behalf or as otherwise described in their own privacy documentation to provide services such as website hosting, checkout, order processing, fraud prevention, analytics, personalization, and other ecommerce functionality.

Personal information may also be processed by third-party applications or integrations used with our Shopify store.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business.

These parties may include:

• Shopify and ecommerce-platform providers
• Payment processors
• Shipping and delivery carriers
• Warehousing and fulfillment providers
• Website hosting and technology providers
• Analytics providers
• Email and marketing platforms
• Advertising and social-media partners
• Fraud-prevention and security providers
• Professional advisers such as accountants, attorneys, and consultants
• Government agencies, regulators, or law enforcement where legally required

We may also disclose information as part of a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar business transaction.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate and improve the Site.

These technologies may be used for purposes including:

Essential Functions

These technologies help provide necessary Site functionality, including shopping carts, checkout, account access, security, and fraud prevention.

Analytics

Analytics technologies help us understand how visitors use the Site so we can improve performance and the customer experience.

Personalization

Certain technologies may be used to remember preferences or customize content and product recommendations.

Advertising and Marketing

Marketing technologies may help us measure advertising campaigns, understand customer interactions, or provide more relevant advertising.

Depending on your location and our Site configuration, you may be provided with cookie or privacy controls that allow you to manage certain types of data collection.

You can also adjust cookie settings through your browser. Disabling certain cookies may prevent portions of the Site from functioning properly.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties in exchange for money.

We may use analytics, advertising, or marketing services that involve the disclosure of identifiers, device information, or internet activity to third parties.

Certain privacy laws may define some of these activities as a "sale," "sharing," or use of personal information for targeted advertising even when no money is exchanged.

Where applicable law provides you with the right to opt out of these activities, you may exercise that right using any privacy or data-sharing opt-out controls provided on the Site or by contacting us.

Where required by applicable law, recognized browser-based opt-out preference signals will be handled in accordance with applicable legal requirements.

8. Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

You may also contact us directly to request removal from our marketing list.

Even if you opt out of marketing communications, we may continue sending non-promotional messages related to orders, accounts, transactions, customer-service requests, or other necessary business communications.

9. Your Privacy Rights

Depending on where you live and the laws that apply to us, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request information about how we collect, use, or disclose your personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy request where applicable
• Exercise your privacy rights without unlawful discrimination

These rights are subject to applicable legal limitations and exceptions.

Exercising Your Rights

To submit a privacy request, contact us at:

Email: franksknobsusa@gmail.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by applicable law, although additional verification may be required.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Site and services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us so we can review and address the situation.

13. Third-Party Websites

The Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party services. We encourage you to review the privacy policies of any third-party websites you visit.

14. International Users

Frank’s Knobs operates in the United States and serves customers in the United States and internationally.

If you access the Site or purchase from us outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where required, we will handle international transfers in accordance with applicable data-protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page. Material changes may also be communicated through the Site or by other appropriate means.

16. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Frank’s Knobs
Website: franksknobs.com
Email: franksknobsusa@gmail.com